How to Pick the Best Brand of Hot Tub that Also Provides the Best Customer Service

FactorWhy It MattersTrack RecordBrands like Bullfrog, Marquis, and Cal Spas consistently score high on reliability and customer satisfaction.Warranty CoverageLook for 10–20 year warranties on shell and plumbing. ThermoSpas leads in this area.Parts AvailabilityChoose brands with easy-to-source components to avoid planned obsolescence.Energy EfficiencyInsulation quality affects long-term costs. Avoid full-foam systems that are hard to service.Customization & ComfortJet placement, seating, and therapy features should match your lifestyle—not just look good in a showroom.

StepWhat to AskWhy It Matters1. Check ReviewsGoogle, BBB, Yelp, and FacebookReveals real-world service experiences and red flags.2. Visit the ShowroomAsk for a wet testShows how knowledgeable and responsive the staff are2.3. Ask About Service“Do you handle warranty work in-house?”Avoid dealers who outsource repairs or disappear post-sale.4. Compare Pricing Transparency“Can I get a full quote with delivery and setup?”Hidden fees kill value. Honest dealers lay it all out.5. Ask About Long-Term Support“Do you offer maintenance plans or referrals?”Shows commitment beyond the sale.

A great dealer isn’t just selling tubs—they’re selling peace of mind. Look for those who:

• Offer educational content (like your blog or treatment log)
• Encourage wet tests and walkthroughs
• Have a long-standing relationship with manufacturers
• Don’t push impulse buys or “parking lot specials”